Terms and Conditions –
1. Enrolment /Bookings
In booking a group with us, you accept
CESC/ILH’s terms and conditions of enrolment.
A course is defined as the whole period
A package refers to all elements of the
booking provided by CESC. This could include, but is not limited to; the
course, accommodation, excursions, activities, airport transfers.
The minimum age for students enrolling
in a group is 11.
For off-peak group bookings, students
aged 16 and over can join international adult courses when permission is given.
Completion of welfare information in
advance of the course is mandatory for all students under the age of 18.
For CESC and ILH groups, a group should
consist of 10 or more students.
In cases where an activity programme
will be supplied, CESC reserves the right to amend the activity according to
circumstances at the time and to substitute one activity for another.
2. Payment terms
Upon booking a 10% deposit of the total
package fees is required to confirm the group.
A deposit is required within 10 days of
receiving written confirmation of the booking by CESC.
If a 10% deposit is not paid in advance
the group are liable for a late payment fee – equal to 5% of the total package
Full package fees should be received no
later than 28 days prior to the course start date.
Group bookings made less than 28 days
before the proposed course start date must be accompanied by full payment.
3. Cancellation, Refunds and Changes
Cancellation before arrival. CESC/ILH
must receive cancellation in writing at least 28 days before the start of the
Cancellation more than 28 days before
the start of the course – full refund minus 10% deposit
Cancellation from 14 days to 28 days
before the start of the course – 50% of the package fees may be refunded
Cancellation less than 14 days before
the start of the course – No refund
Cancellation after arrival. Fees are
non-refundable after starting the course.
Package fees are non-refundable in the
case of non-arrival or late arrival.
In the case that fees have been paid
prior to a refused visa application, fees minus any costs incurred by the
Centre will be refunded.
We reserve the right to cancel or alter
a course or to change course timings. If we do so, we will offer an alternative
course or refund.
If you need to change the starting
date, you must contact us at least 28 days before this date, or full fees will
CESC reserves the right to charge an administration fee of £50 each time
the course, accommodation or transfer details are changed by the agent. CESC
also reserves the right to charge an administration fee for non-standard
requests and variations.
You are not automatically insured by
CESC/ILH against illness, accident, theft, damage or loss of personal effects
and CESC/ILH accepts no liability.
Please make sure to arrange insurance
before you travel.
CESC/ILH can provide student insurance
upon request. Please contact CESC/ILH for more information.
You should also check whether your
country’s government health service has any special arrangement with the
British National Health Service.
5. Public Holidays
CESC/ILH is not open on public
6. Conduct and behaviour
CESC/ILH reserves the right to dismiss
a student from a course without refund in the case of unsatisfactory
attendance, work or behaviour.
7. Homestay Provider Accommodation
Homestay provider accommodation is
booked in units of one week, with arrival and departures on Sundays.
Details of the group accommodation will
be sent to you before the start of the course.
You must plan for the group to arrive
at their homestay providers between 08:00 and 20:00.
Accommodation will be booked for visa
national students only once they have received their visa, and their flight
details have been confirmed.
Students will have a twin or single room
with a study area. The homestay provider will give the student’s breakfast and
dinner during the week and all meals at the weekend.
All students are expected to be out of
their homestay provider accommodation between 09.00 and 16.00 every weekday.
All students must leave their
accommodation when the course has finished.
Changes cannot be guaranteed.
8. Promotional materials
We may take photographs or videos
from time to time for marketing purposes. The student (or your parent or
guardian if they are under 18) must inform us in writing before the course
starts if you do not allow us to use such images.
9. Force Majeure
CESC is not liable
for failure to perform its obligations if such failure is as a result of Acts
of God (including fire, flood, earthquake, storm, hurricane, infectious
diseases or pandemics or other natural disasters that are beyond the reasonable
control of the parties), war, invasion, act of foreign enemies, hostilities
(regardless of whether war is declared), civil war, rebellion, revolution,
insurrection, military or usurped power or confiscation, terrorist activities,
nationalisation, government sanction, blockage, embargo, labour dispute,
strike, lockout or interruption or failure of electricity, internet or
telephone service. Refunds will not be made in such circumstances.
In the event of an
outbreak of an infectious disease, all students and or parents/guardians are
required to comply with rules regarding quarantine as set by government
agencies or by the school.
If the school asserts
Force Majeure as an excuse for failure to perform its obligations, then the
school must prove that it took reasonable steps to minimise delay or damages
caused by foreseeable events, that the school substantially fulfilled all
non-excused obligations, and that the other party (student, agent etc.) was,
where possible, notified of the likelihood or actual occurrence of the event.